Zarii 14, Sector 5, 050461 Bucuresti, Romania

Tel. : +40 21 317 87 87
Fax. : +40 21 317 97 97

office@datanets.ro
 

Course Length: 5 days
Price : 2600 USD without VAT
Location : DATANET SYSTEMS - Bucharest


Course Content

IPTT provides SEs the knowledge and skills required to troubleshoot Enterprise Call Manager, Unity, and IP network deployments. IPTT is one of several hands-on courses in a curriculum that addresses both design/planning practices and hands-on experience in configuring, deploying, and troubleshooting AVVID solutions.

Course Objectives

After completing this course, the student will be able to:

 

  • Identify troubleshooting issues including voice network, CallManager, the Unity server, and the network infrastructure  

  • Utilize the problem-solving process to troubleshoot common network problems

  • Utilize CCM traces to troubleshoot common VoIP problems

  • Troubleshoot problems in the distributed CCM environment 

  • Describe 911 deployment issues for campus and multisite models

  • Identify and describe CallManager component versions, admin serviceability tool functions, event viewer functionality, performance monitor functionality, and the troubleshooting issues regarding accounts and passwords

  • Use SQL Query Analyzer to access database information

  • Describe ICS troubleshooting methods

  • Troubleshoot routing and switching issues

  • Utilize CDR data and ART

  • Identify issues that affect QoS

  • Use troubleshooting methods to maximize QoS

  • Describe Unity features and configuration parameters

  • Utilize troubleshooting methods to resolve voicemail issues

  • Describe the features and functions of the TAC, how to use the Bug Navigator, review other options to help resolve known problems, identify the different priority levels and list the methods of escalating trouble tickets to the Cisco TAC

  • Apply diagnostic tools to solve problems that simulate real-life IPT malfunctions

    • Who Should Attend

     

    The target audience for this course is as follows:

     

    -System Engineer
    -Channel Partner/Reseller
    -Customers
     

    Prerequisites


    The knowledge and skills a learner must have before attending this course include:

    -CVOICE
    -CIPT


    Course Outline


    The following topics are covered in the IPTT course:

    Module 1: Cisco IP Telephony Troubleshooting Overview
    Module 2: Troubleshooting Methods
    Module 3: CallManager, Network Signaling, and Dial Plan
    Module 4: Troubleshooting Utilities and CallManager and Operating System Troubleshooting
    Module 5: Network Infrastructure and Call Detail Records
    Module 6: Voice Quality
    Module 7: Unity Troubleshooting
    Module 8: Escalation