Collaboration and customer care | datanets.ro

COLLABORATION AND CUSTOMER CARE

Datanet Systems' offer is supplemented by a portfolio of Contact Center solutions and services, adapted to the enterprises' requirements and budgets, as well as to their specific needs. We provide solutions that allow for the unitary management of multichannel communication (voice, text, e-mail, video) with end customers, for the improvement of the interaction quality, and for the streamlining of the agents’ activity. If companies do not possess the required competencies, we provide full Contact Center customization and management services.

Datanet Systems Partners: Cisco, 2Ring, Nuance, Zoom, Mind, Avaya, Verint.

 

 

Tab Collaboration And Customer Care

UNIFIED COMMUNICATIONS

Products:

  • Cisco Unified Communications Manager;
  • Cisco Jabber;
  • Cisco 2900, 3900 and 4000 Series Integrated Services Routers (ISRs);
  • 2Ring Phone Services;
  • Mind PhonEX One call accounting.

Advantages:

  • Cost reduction through the implementation of a centralized communication system, benefiting from the existing IT and communication infrastructure;
  • Provides a flexible communication solution for users who can use mobile devices to collaborate voice, video, and text in a secure environment;
  • Easy inclusion of new business units, where users have access to the same communication facilities;
  • Integration of the access to communication solutions in the commonly used business applications.

VIDEO AND WEB COLLABORATION

Products:

  • Cisco TelePresence Server;
  • Cisco TelePresence Conductor;
  • Cisco WebEx Meetings Server;
  • Cisco TelePresence Management Suite.

Advantages:

  • Cost reduction, through business meetings that do not require travels, in an environment that perfectly simulates face-to-face contact through directional sound, high-definition image and sound, close-to-real image size, etc.;
  • Easy content sharing, during conferences;
  • Recording of the conference and of the mentions and notes to the documents;
  • Collaboration with other external organizations holding a voice-video communication system.

CUSTOMER COLLABORATION

Products:

  • Cisco Unified Contact Center Enterprise;
  • Cisco Unified Contact Center Express;
  • Cisco Unified E-Mail / Web Interaction Manager;
  • Cisco Finesse;
  • 2Ring Agent desktop;
  • Zoom CallRec.

Advantages:

  • Development of an interactive and customized relation between the provider and the customer;
  • Implementation of a collaboration solution integrated with business applications, which guarantees quick customer request solving;
  • Ease of access through all communication means (voice, text, e-mail, video) to the services offered by the Contact Center;
  • Automation of information delivery to the customer, without the intervention of human operators;
  • Contact Center personnel cost reduction.

Tab Colaborare si Asistenta V2 - en

UNIFIED COMMUNICATIONS ARCHITECTURE SUIT FOR ANY ROOM, OFFICE OR DEVICE

Datanet Systems owns a complete portfolio of telepresence applications, allowing the company to implement and develop end-to-end integrated solutions, capable to meet any organization needs and requirements.

    Datanet telepresence solutions allow the following:

    • Increase teamwork level efficiency;
    • Optimization of mobile employees’ productive capacity;
    • Improvement of the decisive process and increasing the decision making process;
    • Cost reduction of transportation and operational spending;
    • Improvement of customer interaction with partners and final clients;
    • Development and promotion of new services to other prospects / clients;
    • Systematic and modular expansion of systems architecture depending on equipment and / or already existent solutions and allocated budgets.
    More details